We want you to be completely satisfied with your purchase. If you need to return an item or request a refund, please review our policy below.
Returns
- Eligibility: Returns are accepted within 14 days of delivery. Items must be unused, in their original condition, and in the original packaging. Custom or special-order items are not eligible for return.
- Process: To initiate a return, please contact our customer service team at [Email Address] or [Phone Number] to obtain a Return Merchandise Authorization (RMA) number. Pack the item securely, including all original packaging and documentation, and ship it to the address provided with your RMA number.
- Shipping Costs: Return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., incorrect or damaged item).
Refunds
- Processing: Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method. Please allow 5-10 business days for the refund to be reflected in your account.
- Original Shipping Fees: Shipping charges are non-refundable. If the return was a result of an error on our part, we will cover the return shipping costs.
Exchanges
- Policy: We do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order for the replacement.
Damaged or Defective Items
- Report Issues: If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will provide instructions for returning the item and offer a replacement or refund, including any associated shipping costs.
Contact Us
For any questions regarding returns or refunds, please reach out to our customer service team:
Email: gourifurniture030@gmail.com
Phone: 6377847655
Address :Chopasni Main Road, Shyam Manohar Nagar, Jodhpur,Rajasthan